Support
Something not working, a question about Pro, or an idea for Recallery? Email us and we'll write back. The answers below cover the things people ask most.
Email support@getrecallery.com
Quick answers
Recallery doesn't appear on an AI site
Recallery stays off every site until you switch it on. Open the Recallery icon in Chrome's toolbar (or Setup & tips in the dashboard) and turn the site on; Chrome asks you to confirm. Then open the site: you should see a Recallery button at the bottom right and a Folders section in the sidebar. Tabs that were already open start on their own, and a reload fixes the rest.
It works on chatgpt.com, claude.ai, gemini.google.com and grok.com, in Chrome 120 or newer. Grok inside x.com isn't supported.
Search can't find a chat I know I had
Recallery reads your history from the site's own tab, so the site has to be switched on and you have to be signed in to it. A big history takes a few minutes to index the first time. In the dashboard, open Search and press Refresh next to the site to read it again.
On the Free plan, search covers the last 30 days. Pro searches your whole history.
The // .. @@ pickers don't open
Type the trigger at the start of a word in the site's message box: // for saved prompts, .. for chains and @@ for context from another chat. The site has to be switched on. You can change the triggers in the dashboard under Settings → Message box shortcuts.
I bought Pro but it isn't on
After checkout you land on the activation page, which hands Pro to Recallery in that browser. If Recallery isn't reachable from the page (it's installed in another browser, say), the page shows a token: copy it and paste it into the dashboard's Plan page.
You can also activate with your license key, which is in Polar's purchase email and in the customer portal. On the Plan page choose I have a license key, or paste the key into the activation page in any browser that has Recallery.
Recallery says my renewal is due
Polar renews monthly and yearly plans automatically, and Recallery never contacts a server by itself. Open the Plan page and choose Refresh Pro: it takes one click. Pro keeps working for 14 days after the renewal date in the meantime.
How do I cancel, change my card or get an invoice?
In Polar's customer portal. Sign in with the email you bought with, and Polar sends you a code. After you cancel, Pro stays on until the end of the month or year you paid for. For anything else about a payment, such as a refund, email us with the address you bought with.
How do I move to another computer?
Recallery has no account or cloud copy. In the dashboard open Settings → Backup & restore, download a backup, and restore it in the other browser. Pro works in each of your browsers with the same license key.
What happens to my data if I uninstall?
Everything Recallery stores lives in your browser, and removing the extension deletes it: folders, prompts, chains, bookmarks and the search index. Download a backup first if you want to keep your library. Your chats on the AI sites themselves aren't touched.
When you email us
A few details help us answer on the first try:
- What you expected, and what happened instead.
- Which AI site, and whether you're on Free, a trial or Pro.
- Your Chrome version and Recallery's version (both are shown at
chrome://extensions). - If you're asking about a payment, the email address you bought with.
Please don't send the contents of your chats. We never need them, and Recallery doesn't send them to us. A screenshot with the private parts covered is enough.
How Recallery handles your data is explained in the privacy policy.